Loyalty Program T&C

ARTICLE 1

GENERAL

1.1 OVERVIEW

The Tealand Trading LLC LOYALTY REWARDS PROGRAM (the “Program”) is a loyalty reward program offered by Tealand Trading LLC (the “Company”, “us”, “our” or “we”) to certain customers of the Company. The Program is accessible through www.tealand.ae and any other related sites and applications referred to on the Company Website.

The Program allows persons who have completed the registration steps to collect points when making purchases on items identified on the Company website (“Eligible Purchases”), and to redeem these points for rewards, benefits and/or rebates offered by the Company.

1.2 TERMS AND CONDITIONS

The terms and conditions set forth herein govern the Program. The Company in its sole discretion can, restrict, suspend, amend, extend or otherwise alter the Program Terms at any time and without prior notice. If the Program Terms have been updated, the Company will post the new Program Terms on the Company Website and note the date that they were last updated, and no change will be effective until such change has been posted for at least ten (10) days. We encourage Members to review the Program Terms each time they use the Program.

1.3 ACCEPTANCE

By using or enrolling in the Program, you accept and agree to be bound by these Terms and Conditions.

ARTICLE 2

PROGRAM MEMBERSHIP

2.1 MEMBERSHIP ENROLLMENT

Initial purchase is required in order to become a Member. To become a valid Member, you must complete the registration process by providing complete and accurate information and indicating your acceptance of the Program Terms.

2.2 PASSWORDS AND SECURITY

In order to enroll in the Program, you will have to register and create an Account with us and provide one or more names, email addresses, login usernames and passwords (together, “ID”). You are responsible for maintaining the confidentiality of your ID. You agree not to use the ID of any third party or disclose your ID to any third party. You are responsible for any and all activity that occurs on your Account. If you suspect any unauthorized use of your Account, you must notify us immediately. You agree to provide us with correct and complete Account information at all times and inform us of any changes to the information you have provided. We will keep your ID confidential. Only one rewards account (“Account”) is permitted per person.

2.3 CHANGE IN INFORMATION

Program Members are responsible to advise the Company immediately of any change to their address or other contact information.  The Company will not be responsible for any communication not received by a Program Member, provided that the Company sent such communication to the address or other contact information then on file from such Program Member.

2.4 SECURITY

If a Membership Number is used by any other person, all points relating to purchases made by such other person will be credited to the Member’s Account. The Company assumes no liability or responsibility for points redeemed by any person(s) prior to a notification to the Company’s Customer Service that the Membership Number has been compromised. Any points redeemed prior to notification shall be at the Member’s risk.

ARTICLE 3

REWARD POINTS

3.1 COLLECTION/REDEMPTION

Points can be earned by Program Members in connection with purchases of goods and/or services made online through the Company Website, regardless of method of payment, provided that the Membership Number is presented/entered at the time of purchase.

Points can be redeemed for rewards. When enough points have been accumulated to obtain the reward(s) desired, redemption may occur through online and/or physical locations as set forth on the Company Website Page.  The redemption schedule, available rewards and other information is described herein:

  1. Earn Points Conversion Rate: 1 point = 1 AED
  2. Redemption Conversion Rate: 100 points = 10 AED
  3. Min points allowed to get discount = 100 points
  4. Max points allowed to be discounted = no limit
  5. Points to expire after they are earned = no expiration
  6. Points earned for account setup: = 100 points
  7. Points earned for review: = 50 / Each transaction is qualified for 1 review only.Qualified are those who purchase.
  8. Partial Points Redemption: yes

A Member must provide his/her Membership Number when redeeming points to protect the integrity of the Member’s points balance. Each Member is responsible to ensure that all Personal Information is correct and up-to-date and the Company reserves the right to block redemption’s where the Member information is inaccurate or incomplete. Members are solely and entirely responsible for keeping their Account secure.  If a purchase price is lower than the redemption value of the points, the remaining dollar value associated with all utilized points will be forfeited.

3.2 VALUE

Points have no cash value and are not exchangeable for cash. The accumulation of points does not entitle the Program Members to any vested rights, and the Company does not guarantee in any way the continued availability of any reward, redemption level, rebate or any other benefit. The Company assumes no liability to Members as regards the addition or deletion of items from or for which points can be collected and/or redeemed.

3.3 TRANSFERABILITY

Except as permitted from time to time by the Company, points cannot be assigned, exchanged, traded, bartered, purchased or given by gift or otherwise sold. Any points so acquired are void.  For the avoidance of doubt, such prohibited transfers include transfers upon operation or law upon the death of a Member.

3.4 RETURN/EXCHANGE POLICY

In the event of a return/exchange of any eligible purchase that initially earned points, such points will be deducted automatically from the Account that was used for the eligible purchase (whether or not the Membership Number is presented at the time of return and/or exchange). Points will be deducted at the same rate as they were earned.

Upon the return and/or exchange of products awarded through the redemption of points, all redeemed points will be forfeited.

3.5 PROMOTION

From time to time, the Company may advertise or offer exclusive offers to select Members to redeem points for items other than a discount reward, or receive other benefits or discounts.

ARTICLE 4

PRIVACY

4.1 CONFIDENTIAL INFORMATION

We are committed to protecting your privacy. We will maintain the privacy and security of all personal information collected from Members, including, but not limited to: name, address, email address, telephone numbers, date of birth, account number and purchasing information (“Personal Information”).

You understand that through your use of the Program, you consent to the collection and use of this information. As part of providing you the Program, we may need to provide you with certain communications, such as service announcements and administrative messages. These communications are considered part of the Program and your Account.

4.2 UNSUBSCRIBE

By sharing your email address and as an active customer and Program Member, we and/or our service providers may communicate to you special offers, services, promotions and program information. You can unsubscribe from receiving such messages at any time by updating your online account, by contacting customer service of the applicable entity, or by clicking unsubscribe at the bottom of any promotional email.

ARTICLE 5

GENERAL

5.1 ABUSE

Any abuse by a Member of the Program’s privileges, any failure by a Member to follow these Terms and Conditions, or any misrepresentation by a Member may subject the Member to expulsion from the Program, including forfeiture of all accumulated points.

5.2 WAIVER

Every effort has been made to ensure that the information herein is correct. The Company is not responsible for any errors or omissions in printed copies of these Terms and Conditions nor those published from time to time on its website.

Any waiver by the Company of the strict observance, performance or compliance by a Member with any of the Terms and Conditions contained herein, either expressly granted or by course of conduct, shall be effective only in the specific instance and shall not be deemed to be a waiver of any rights or remedies of the Company as a result of any other failure to observe, perform or comply with the Terms and Conditions. No delay or omission by the Company in exercising any right or remedy hereunder shall operate as waiver thereof or of any other right or remedy.

In the event that any provision in these Terms and Conditions is determined to be invalid, illegal, or unenforceable, such determination shall not affect the validity and enforce ability of any other remaining provisions of these Terms and Conditions.

5.3 CONTACT

If you have any questions about these Terms and Conditions or if you wish to provide any feedback with respect to the Program, please contact us at: info@tealand.ae

5.4 JURISDICTION/GOVERNING LAW

This Agreement shall be construed and enforced in accordance with the laws of the United Arab Emirates, and if the UAE’s laws or regulations are more stringent than the forms of the agreement, the UAE’s law or rule shall govern. Any action brought under, pursuant to, or in connection with this Terms and Conditions shall be brought only in a state court located in Dubai, UAE, and each party consents to jurisdiction of such court.

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